Terms and Conditions
1. Introduction
Online Medcity ("we", "us", "our") is an online platform facilitating consultations between patients and doctors and selling medicines online. By using Online Medcity, you agree to these Terms and Conditions.
2. Services
- Consultations: We connect users with licensed doctors for online consultations.
- Medicine Sales: We sell medicines online, ensuring compliance with applicable laws.
3. User Responsibilities
- Accuracy of Information: Users must provide accurate information about their health.
- Compliance with Laws: Users must comply with laws regarding purchase and use of medicines.
4. Doctor Consultations
- Professional Judgment: Doctors provide advice based on information provided; users should follow doctor advice and seek in-person care if needed.
- Limitations: Online consultations have limitations; users should consult in-person for emergencies.
5. Medicines
- Prescription Requirements: Medicines requiring prescriptions will be dispensed based on valid prescriptions or doctor approval via Online Medcity.
- Availability: We strive to maintain stock but can't guarantee availability of all medicines.
6. Payments and Refunds
- Payments: Payments are processed securely; terms of payment are as per checkout process.
- Refunds: Governed by our Return and Refund Policy.
7. Privacy
- User Data: We handle user data as per our Privacy Policy.
8. Liability
- Limitations: We aren't liable for consequences of incorrect user information or failure to follow medical advice.
9. Changes to Terms
We may update these Terms; users will be notified of significant changes Return and Refund Policy for Online Medcity
1. Returns
- Eligibility: Medicines generally aren't returnable due to safety and hygiene reasons unless defective or wrongly dispensed.
- Defective/Wrong Items: If received defective or wrong medicine, contact us within 3 days of delivery.
2. Refunds
- Process: For approved returns due to defects or errors, we'll refund the purchase price.
- Method: Refunds will be to the original payment method.
3. Non-Returnable Items
Most medicines aren't returnable due to safety concerns.